Bond University
Help
Electronic Resources Help
If you are having difficulty accessing the library's electronic resources please check these general troubleshooting tips.
- How to access electonic resources
- Troubleshooting tips
- Internet Browser Settings
- Instructions for modifying browser settings
- Westlaw
- e-Journal Portal (Academic Onefile)
- Need more help? Ask a Librarian
How to access electronic resources
To access electronic resources (including journal databases) from off campus you will need:
- Bond University network student or staff username and password.
(This is the same username and password you use to log in to computers on campus).
Some databases may require special passwords available from the Information Desk. If you are still experiencing problems, please contact Technology Services by dialing 7 (on campus) or (07) 55951488 (from off campus) during office hours.
Troubleshooting Tips
Firewalls
Firewalls are used to prevent unauthorized access to a network or computer. If you have a personal firewall and are having problems accessing the library's electronic resources, you may need to disable the firewall while using that electronic resource or create an exception per your firewall instructions. Please note: Disabling the firewall may make your computer or network vulnerable to intrusions. If you are part of a network (school or company), then you should contact your Systems Administrator about possible firewall issues. Please consult with your software manual and/or contact the software company's technical support for help in setting your security software if required.
Windows XP includes its own firewall called Internet Connection Firewall (ICF), or Windows Firewall (XP Service Pack 2). If it is enabled, it is possible that it may cause problems accessing databases.
Pop Up Killers
With Windows XP Service Pack 2 (SP2), Internet Explorer allows you to prevent most pop-up windows from appearing over pages you want to view while you are using the Internet. After installation of SP2 the pop up blocker is turned on in Internet Explorer and set to the medium setting, which means it will block most automatic pop-ups. Some electronic resources require you to turn off this feature of Internet Explorer.
To change Pop-up Blocker settings:
- Open Internet Explorer
- Click on Tools menu, point to Pop-up Blocker, and then click Turn Off Pop-up Blocker
Tip: To temporarily allow a site to display pop-ups, click the Information Bar when it notifies you that a pop-up has been blocked. Then click Temporarily Allow Pop-ups.
Other Pop-Up Killers are included in the Google toolbar. Click on the button (shown in the graphic below) to turn the pop-ups on or off.
Internet Browser Settings
In order to use many of the electronic resources, including journal databases your Internet browser must be set to do the following:
- Accept Cookies
- Enable JavaScript
- Check for newer versions of stored pages every visit
Instructions for Modifying Browser Settings
Follow the instructions outlined below to modify the settings for your browser:To find out the name and version of your internet browser:
Open your internet browser, click on Help menu, and select About.... A window will open providing the information for the browser name and version.
Internet Explorer 5
- Select Tools on the Menu Bar
- Select Internet Options.
- Click the General tab.
- Under Temporary Internet Files, click Settings button.
- Under Check for newer versions of stored pages, select Every visit to the page.
- Click OK.
- Click the Security tab.
- Select Internet as the Web Content Zone.
- Under Security level for this zone, move slide to Medium (this setting will allow cookies and enable Java.)
- Click OK.
- Click OK again to close.
Internet Explorer 6
- Select Tools on the Menu Bar
- Select Internet Options.
- Click the General tab.
- Under Temporary Internet Files, click Settings button.
- Under Check for newer versions of stored pages, select Every visit to the page.
- Click OK.
- Click on Advanced tab.
- Click the Restore Defaults button.
- Click OK to close the Internet Options dialog.
- Click on Security tab.
- Click the Custom Level button.
- Under Active Scripting, select Enable.
- Click OK.
- Click OK again to close.
Netscape Navigator 7
- Select Edit on the menu bar
- Select Preference.
- Click on Advanced.
- Click on the check boxes for Enable Java.
- Double-click Advanced.
- Under Advanced, click Cache
- Under Document in cache is compared to document on network, select Every time I view the page.
- Click OK.
- Double-click Privacy & Security.
- Click Cookies.
- Select Enable all cookies.
- Click OK.
AOL
Internet service provider AOL often cannot log into electronic resources (including journal databases) using the AOL integrated brower. Once you have connected to the Internet you should minimize the AOL window (click on the minus sign in the upper right-hand corner of the browser) and open a version of Netscape Navigator or Internet Explorer.
Westlaw
Westlaw Settings (PDF) - Guide to changing your settings to allow Westlaw to work from your home computer.
e-Journal Portal - Academic Onefile
When you click on an Academic Onefile link via the e-Journal Portal you may be prompted for a library ID number or barcode to access the database. Access to this database does not require this type of identification. You will need to:
- Configure your browser to accept cookies.
- Firefox:
Tools | Options | Privacy | Cookies (select "Allow sites to set cookies") - Mozilla:
Edit | Preferences | Advanced | Scripts & Plugins (be sure "Create or change cookies" is checked) - Internet Explorer 7
Tools | Internet Options | Privacy | Move the slider to the level of privacy you prefer.
- Internet Explorer 6.x:
Tools | Internet Options | Privacy | (Default - move the slider to Medium) (Custom - Advanced | First-party Cookies - Accept)
- Firefox:
- Navigate to: http://ezproxy.bond.edu.au/login?url=http://infotrac.galegroup.com/itweb/bond. (This will add the Academic Onefile cookies to your web browser.)
- Navigate back to the e-Journal Portal and continue your searching. You will now be able to use the e-Journal Portal and use the links provided to the journal title.
Generally you will only need to perform this once. If you clear your cookies you will need to repeat the procedure again.