MASTER OF Service Management

MSM

Course Overview | Course Structure

Course Overview

Program Name Master of Service Management
Level Postgraduate
Type Masters Coursework
Mode On-campus
Duration 3 or 4 semesters full time ( 12 months)
Starting Semesters September 2008
Program Code IT-33023
CRICOS Code 063305F
Host Faculty Business, Technology & Sustainable Development
Program-specific Enquiries Faculty Services
Phone: +61 7 5595 2266
Email: it@bond.edu.au
Credit for Prior Study Enquiries Faculty Services
Phone: +61 7 5595 2266
Email: it@bond.edu.au
Admissions, Enrolment and General Enquiries Office of Admissions
Domestic Enquiries:
Toll-free: 1800 074 074 (from within Australia)
Phone: +61 7 559 51024 (from outside Australia)
Email: information@bond.edu.au

International Enquiries:
Phone: +61 7 5595 1024
Email: international@bond.edu.au

Program Description

The Master of Service Management is designed to bring together in a single program the technology, process and business innovation skills that will form a solid base for those aspiring to understand and manage service innovation, development, design and delivery in process-oriented organisations. The program will focus on the design, development and monitoring of inter-organisational workflow (services) and should be particularly suitable for those who need to enhance their process, management and IT knowledge in a business setting.

Enrolment

International Students: To fulfil your student visa requirements, you’ll need to enrol in 30cp per semester. However, you may enrol in 40cp per semester (with your Program Advisor’s authorisation) which will reduce the time to complete your program.

Domestic Students have the option of undertaking either 30 or 40cp per semester.

ENTRY REQUIREMENTS

Applicants must have:

  • A completed Bachelor’s degree from a recognised institution or equivalent.

Professional Outcomes

Knowledge of the rationale, design, management and implementation of systems in service-based industries. A capacity to analyse and model business processes and map these into computer-mediated solutions which can be audited, measured and refined. A working knowledge of key issues in service-based industries and the capacity to work as a business analyst, architect and implementation team member in service organisations.

Professional Recognition

Accreditation for this new program is currently being sought from relevant professional bodies

 

Information on this web page is accurate at the time of posting. This program structure is indicative only and may be subject to change.